Our Dream Home Would Not be Possible!
We just wanted to say thanks for all your hard work in getting our loan closed out and for the great service we received during the process. You came through for us in a short amount of time with the VA and we appreciate everything you have done. I hope to be able to meet each of you to show our gratitude for all your hard work. We will be moving into our new home on Saturday, taking that long drive from El Paso to Forest Hill and can’t wait to be settled down for good. Without your assistance, our dream home would not be possible. Thanks again and take care.
Shawn & Tereza R.
Wonderful to work with
Our loan officer was wonderful to work with on our home refinance. He was very professional and courteous at all times. The refinancing process was completed within a few weeks. I would recommend him and Great Western to anyone looking for home financing.Jaye S.
Awesome refinancing agreement and customer service
Thank you so very much for your persistent efforts, time, and patience during the entire refinancing process. Although mortgage refinancing can be an uncomfortable stressful process, Great Western certainly created a painless, enjoyable, environment. Admittedly and surprisingly, our loan officers confidence in getting a loan approval never wavered despite of some difficult task that all of a sudden manifested. Future customers - do not worry as my experiences have led me to believe that the outstanding courtesy, professionalism, and sincere honesty displayed is and was well worthy of two thumbs up! Once again, thank you to the Great Western family for replacing our current mortgage agreement with an exceptionally low interest loan as I wholeheartedly wish your entire company continued success in your future endeavors.Marshall and Michelle D.
We wish to add our names and sincere testimonial for Great Western. Great Western was one of many companies that offered their services to us concerning a refinance/cash-out transaction. After reading the numerous complimentary comments about Great Western and in particular our loan officer, we decided to begin with this fine company. After much hard work on his part we were able to secure the terms and the interest rate that was satisfactory for us. Truthfully, without our loan officer's persistence, hard work and professional knowledge, we would probably still be looking and going through various offers. We can only say that anyone who selects Great Western to handle their home refinance will be making an excellent choice.Patrick & Sharon M.
Thanks to Great Western!
We just want to express our sincere gratitude to job well done. The loan process went so smooth and very fast. Loan application to underwriter approval was only five working days and the refinancing was closed on the ninth day. We are so pleased - again, thank you for all the good work you guys have done.Amado & Madylonne U.
Responses to each of our needs and questions were outstanding
This note is to convey our appreciation for a job very well done by our loan officer at Great Western. We began our refinance activities on February 4th, trying to use our current lender, Wells Fargo Home Mortgage. Not sure this was the best approach, we used on line LendingTree to find other choices. Your company was selected by us as one of the choices offered by LendingTree. Of the three lending firms, it became quickly apparent that two of our choices and the Wells Fargo lady trying to assist us were unsatisfactory. It quickly became obvious to us that our loan officer's approach, knowledge, attentive actions, follow-through, and timely responses to each of our needs and questions were outstanding.Ben W. & Carol H.
I appreciate all you have done for me
My loan officer has been a real pleasure to work with. I could not brag enough to the lady at the title company about how easy and smooth all of this went and how well you communicated with me. I will definitely be telling others about my experience. It has been nothing but an A+ experience from day one. When you called that Sunday to talk to me regarding the loan, well, that was my first impression. I know some people don’t like to be bothered at the weekends, but I on the other hand, would prefer to do my personal business on my personal time. After my business hours and on weekends suits me better. I guess it is a personal preference. Your prompt return call and constant e-mails also made me feel like I was doing business with someone who knew what they were doing and really wanted my business.Barbara O.
Very professional and efficient
I just finished closing a mortgage refinance loan with Great Western and I just wanted to let you know what a pleasure it was to work with them. I went through LendingTree to find the loan and my loan officer was one of five people that I was working with. It very quickly became obvious that she was the best of the five. Her honesty, integrity, and experience were apparent in all of my correspondences with her. And I didn't make it easy since I insisted on only email communication. We never actually spoke in person until almost time for closing. She was great! She was very considerate of my time and circumstances and she was very, very professional and efficient. She was never pushy and she worked hard to get the best deal for me. Most of all, she was honest and that is what truly makes for a good experience when you are dealing with such a big financial matter.Amy M.
Thanks for providing a real professional experience
I just wanted to let you know that you have an outstanding team. My refinance funded today. From the beginning and throughout the process, my loan officer provided accurate timely information. The closing documents were accurate and ready for me to sign. Several years ago, I worked as a branch manager/escrow officer. I did that for about 12 years and I know the importance of professional mortgage staff. Borrowers and sellers are not pleased when documents arrive late or incorrect!Mel O.